COVID 19 UPDATE
Following the Government's decision that beer is essential, we are back to shipping 5 days a week, however, with a reduced workforce and some breweries closing or taking a little longer to deliver.
Shipping times will be 5-6 working days and we're working as fast as we can. Please bear with us
We've had to temporarily switch off the phones so the office staff can pack. We will still be answering queries so please address any questions to firstname.lastname@example.org
Stay safe everyone and see you on the other side
During these unprecedented times we are trying to maintain normal service and so far this has been the case.
Couple of changes to deliveries.
Couriers will be keeping a distance of 2 metre and not asking you to sign scanners
Add a note to Delivery Instructions at Checkout if you are isolating and they will leave on doorstep and ring the bell.
Delay Dates: We will try our best to hit a specific sate if you have asked us to, but we can't guarantee it
Delivery Costs and Times
Standard UK Mainland delivery : £5.95
£8.49 for UK Mainland next day delivery- Currently suspended
Unfortunately we have had to temporarily suspend the free shipping option, as a direct result of the huge increase in online sales caused by the lockdown.
We used to be able to offer this special deal to our customers, because our shipping company gives us a discount for the second and subsequent packages sent to a single address. However, this discount only applies when we ship all the packages at the same time. When sales were at a normal level, we had time to collate all of a customer’s packages so they went out together (we would telephone customers if one item was out of stock, we would know when it was going to be back in stock, and we would agree an individual plan with that customer).
Now that we are having to deal with a twenty-fold increase in sales, we are no longer able to contact customers in this way. And stock is arriving at and leaving our warehouse so quickly that we no longer know for sure when a particular beer is going to be in stock. So, it’s not practical for us to collate all parts of an order. We ship what we can, when we can, and if that means that orders get split over different days then we pick up the bill for this – the customer still only pays for a single delivery.
As well as this logistical challenge, we are also very much aware that stocks of bottled beers are running low in many of our breweries, and we don’t really want to encourage bulk-buying by offering special deals for people just because they are in a position to make large orders.
We are a family company, and we value each of our customers – we didn’t take this decision lightly, and we hope you will appreciate the reasons behind it. As soon as sales volumes return to normal, we will be able to reintroduce the option.
UK Mainland Deliveries
We love getting your beer to you as quickly as possible so 99% of items are sent to be with you within 2 days. If you want it within 1 day just choose the express and order by 3pm. We can often stretch this a little, so do give us a call if it's nearer 4pm.
We ship Monday to Friday so if you place a next day order on a Saturday or Sunday it will be shipped on Monday and arrive on the Tuesday
If there is no-one at home but there is a safe place eg a porch, the courier will usually leave the parcel there.
Delaying Shipping: We are sometimes asked to delay an order and have it arrive closer to a particular date or occasion. To achieve this we hold the order back and process it the day before you have asked for it to be delivered. This ensures you always get the freshest stock. To achieve the accuracy on the date we need to send it on an overnight service so we make a small admin charge of £1.50 to cover this.
Deliveries are normally Monday to Friday, and if you specify a date that's at the weekend then we will either deliver on the Friday before or the Monday after.
Mainland UK Prices
|One item||£5.95 (4-5 Working Days)|
Some remote locations eg Highlands & Islands do incur an additional charge dependent on postcode. This will be calculated based on your postcode and shown at the checkout. The courier will leave somewhere safe or with a neighbour. Just provide some instructions for us at the checkout in the Delivery Instruction section.
All our beers are delivered in robust cardboard shipping boxes, some of which are branded with our logo. A gift note can also be added at no extra cost.